Last Updated: March 3, 2026
We want every purchase from Artizania Shop to feel like the right decision. If for any reason you’re not completely satisfied with your order, we’ve made our return and refund process as simple and transparent as possible. Please read through this page carefully and if you have any questions at all, don’t hesitate to reach out to us at Contact@artizaniashop.com.
Our Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it unused, unwashed, with any tags still attached, and in its original packaging. You’ll also need your receipt or proof of purchase when contacting us.
To start a return, please contact us at Contact@artizaniashop.com before sending anything back. Once we receive your request, we’ll review it and, if approved, provide you with a return shipping address and any further instructions.
Please note: items sent back to us without first requesting a return will not be accepted. We ask that you always contact us first so we can guide you through the process and make sure your return goes smoothly.
You can always contact us for any return question at Contact@artizaniashop.com. We’re happy to help.
Damages and Issues
Please inspect your order as soon as it arrives. If your item is defective, damaged, or if you’ve received the wrong item, we ask that you contact us immediately so we can evaluate the situation and make it right.
When contacting us about a damaged or incorrect item, please include:
- Your order number
- A clear description of the issue
- Photos showing the damage or the incorrect item received
This helps us resolve your case as quickly as possible. We take quality seriously, and we’ll do everything we can to find the right solution for you whether that’s a repair, a replacement, or a refund.
Exceptions / Non-Returnable Items
While we do our best to accommodate returns, certain types of items are not eligible:
- Custom or personalized orders rugs made to a specific size, color, or design requested by the customer cannot be returned unless they are materially different from what was agreed upon at the time of order.
- Sale items items purchased at a discounted or sale price are final sale and cannot be returned or exchanged.
- Gift cards gift cards are non-refundable and cannot be returned for cash value.
Please also keep in mind that because our rugs are handmade by artisans using natural materials and traditional techniques, slight variations in color, pattern, texture, fringe length, or symmetry are a normal and expected part of each piece. These characteristics are not considered defects and do not qualify as grounds for a return. They are part of what makes every Artizania rug unique.
If you’re not sure whether your item qualifies for a return, please get in touch with us before sending anything back. We’re always happy to help clarify.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, place a new separate order for the item you’d like instead.
This approach lets us process both transactions independently and ensures you receive your new item as quickly as possible without delays. To begin an exchange, simply follow the return process above and reach out to us at Contact@artizaniashop.com we’ll walk you through it.
European Union 14-Day Cooling Off Period
Notwithstanding the above, if your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.
As with all returns, your item must be in the same condition that you received it unused, with tags still attached, and in its original packaging. You’ll also need your receipt or proof of purchase.
To exercise this right, please contact us at Contact@artizaniashop.com within the 14-day window, and we will provide you with the necessary instructions.
Return Shipping
Return shipping costs are the responsibility of the buyer, unless the item arrived damaged, defective, or was not as described. In those cases, we will cover the cost of return shipping.
We strongly recommend using a trackable shipping method for your return. Artizania Shop cannot be held responsible for items that are lost or damaged in transit on their way back to us. Once we receive and inspect your return, we will notify you of the outcome.
Refunds
Once we have received and inspected your returned item, we will notify you by email to let you know whether your refund has been approved or not.
If your return is approved, your refund will be automatically processed and issued to your original payment method within 7–14 business days. Please keep in mind that your bank or credit card company may also take additional time on their end to process and post the refund to your account this is outside of our control.
If more than 15 business days have passed since we approved your return and you still haven’t received your refund, please contact us at Contact@artizaniashop.com and we will look into it right away.
Please note that original shipping fees are non-refundable unless the return is due to our error (wrong item sent, damaged on arrival, etc.).
Late or Missing Refunds
If you haven’t received your refund yet, here are a few steps to take before contacting us:
- Check your bank account or credit card statement again sometimes refunds take a few business days to appear.
- Contact your credit card company it may take some time before your refund is officially posted.
- Contact your bank there is often some processing time before a refund shows up.
If you’ve done all of the above and still haven’t received your refund, please contact us at Contact@artizaniashop.com and we’ll be happy to help track it down.
Cancellations
If you need to cancel an order, please contact us as soon as possible at Contact@artizaniashop.com. We will do our best to accommodate your request, but please note that once an order has been processed and handed over to our shipping carrier, we may not be able to cancel it. In that case, you would need to follow the standard return process once the item is delivered.
Custom or personalized orders cannot be cancelled once production has begun.
Contact Us
If you have any questions about our return or refund process, or if you need help with a specific order, please don’t hesitate to get in touch. We’re always here to help.
Email: Contact@artizaniashop.com
Address: Wyoming, United States
Thank you for shopping with Artizania Shop. We truly value your trust and your support of handmade craftsmanship